We're open and accepting orders! The health and well-being of our customers, employees and community is of the utmost importance to us. Due to modified operations put in place to help protect those working at the distribution centres and possible delays with our shipping carriers, you can expect a delay in receiving your order.
Delivery is expected within a maximum of 10-15 business days of order placement. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!
Estée Lauder online orders are shipped and delivered on business days (Monday through Friday, excluding public holidays).
Order are typically dispatched from our warehouse within 1-2 working days. Thereafter, delivery timescale is dependent on your location.
Please be advised that owing to exceptional order volume during key promotional periods such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 7 working days of the order date. Thereafter, delivery timescale is dependent on your location.STANDARD SERVICE
- Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
- Most Standard orders are delivered within 3 -6 business days from the order's ship date.
- Please be advised that owing to exceptional order volume during key promotional periods such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 7 working days of the order date. Thereafter, delivery timescale is dependent on your location.
- Express Delivery Service may be offered by esteelauder.co.za for specific periods, and at a nominal fee.
- Most orders shipped via Express Service will be processed and shipped in 24 Hours, depending on product availability.
- Most orders shipped via Express Service are delivered next business day from the order's ship date, if delivered in a major urban area.
- Other locations in outlying areas will typically be delivered within 3 business days from order’s ship date.
Shipping Rules and Restrictions
- To the best of our ability all orders are processed and shipped within 1-2 business days from receipt.
- Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays in South Africa.
- NOTE: only authorised orders will be processed and shipped.
- All orders do require a signature upon delivery.
- To ensure secure and undamaged delivery of your order, our Courier Company will not be able to leave your order 'hidden' at the address.
- We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
- Some items sold by esteelauder.co.za require special handling as specified by National, Provincial and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At esteelauder.co.za, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
- We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside of South Africa. We apologise for any inconvenience.