Customer Service - FAQs
WhatsApp
+27 10 442 2972WhatsApp
Have a question? Contact us on WhatsApp at
+27 10 442 2972
Contact us on WhatsApp for any questions relating to:- Delivery of your order
- Returns and Refunds
- The Estee E-List Loyalty Program
OUR POINTS OF SALE
OUR POINTS OF SALE
Have a question? Visit us at one of our points of sale.
FIND YOUR POINT OF SALE
Contact one of our advisors for:- Beauty Tips
- Appointment Bookings
- Product Knowledge/Information
LIVE CHAT
LIVE CHAT
Have a question? Ask our Live Chat Beauty Advisor
START YOUR LIVE CHAT
Contact one of our advisors for:- Promotions
- Applying a Promo Code
- Finalizing your order
- Beauty Tips
- Appointment Bookings
- The Estee E-List Loyalty Program
- Product Recommendations
PHONE
PHONE
For any other request, contact us by telephone at
+27 10 442 2972
Contact us if you require assistance regarding:- Applying a Promo Code
- Finalizing your order
- Delivery of your order
- Returns and Refunds
FREQUENTLY ASKED QUESTIONS
DOES YOUR COMPANY TEST ON ANIMALS?
Estée Lauder has a strong belief that cosmetic animal testing is not necessary and should be eliminated worldwide. We do not test on animals and our company is helping to bring about change in countries where animal testing is conducted on cosmetics as required by law. Read further here.
WHERE CAN I BUY ESTÉE LAUDER PRODUCTS?
Estée Lauder products are available at select locations across South Africa and around the world. To find an Estée Lauder Counter near you, click here to visit our Store Locator.
And of course, if you are a South African resident, you can shop online right here at esteelauder.co.za.
We apologise for discontinuing your favourite Estée Lauder product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email us with the name/shade of your favourite product that has been discontinued and we will forward the information to all appropriate executives.
CAN I GET A JOB AT ESTÉE LAUDER?
We are always in search of bright, energetic individuals to represent Estée Lauder. To learn more about the exciting opportunities available within our corporate office, or at an Estée Lauder Counter, please visit our Careers page:
Thank you for understanding that we can only respond if there is a position available that is suited to your qualifications.
HOW DOES ESTÉE LAUDER CONDUCT PRODUCT SAFETY TESTING?
Consumer safety has always been top priority at The Estée Lauder Companies, Inc. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by The Estée Lauder Companies, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.
The Estée Lauder Companies, Inc. employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology, skin aging, and cellular biology.
All Estée Lauder Companies products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.We are proud of the enviable safety record The Estée Lauder Companies, Inc. has sustained since our company was founded in 1946, and of our continued commitment to producing quality products that are clean, pure, and safe.
WHAT IS ESTÉE LAUDER DOING ABOUT REACH, THE NEW EU CHEMICALS REGULATION?
Click here to learn more about REACH – for Consumer, Web Site, and Media Responses.
MY INTERNET SERVICE PROVIDER FILTERS UNWANTED EMAIL AND SPAM. COULD THESE FILTERS BLOCK EMAIL THAT I WISH TO RECEIVE?
Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. Many email programs allow you to designate messages from esteelauder.com as legitimate email, ensuring that all future correspondence regarding your esteelauder.com order will be accepted. If you have further questions, please call us at +27104422972 or contact us via WhatsApp.
Some helpful tips:
- IF YOU USE AOL
- Open the email message.
- Click "Add to Address" icon.
- The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
- Click "Save".
- IF YOU USE YAHOO
- Open the email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
- IF YOU USE HOTMAIL
- Open the email message.
- Click "Save Address(es)" at the top of the message header.
- IF YOU USE MSN
- Open the email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save."
I AM SWITCHING INTERNET SERVICE PROVIDERS. HOW CAN I BEGIN RECEIVING SPECIAL OFFERS AT MY NEW EMAIL ADDRESS?
If you are a registered member of esteelauder.co.za, you can easily change any of your personal information on esteelauder.co.za by signing in, clicking on "My Account" and following the onscreen instructions.
Click here to change your email address now.
If you are not yet a registered member, we recommend that you sign up for our free email newsletter. You'll hear about free samples, free shipping and other special offers. And you'll be among the first to know about the latest launches and looks. It's free, fun and absolutely fabulous — click here to sign up today.
DO YOU OFFER PRIVATE APPOINTMENTS?
Whether it's your wedding, a fancy office party, or a romantic anniversary dinner, we'd be happy to help make your special event a truly beautiful one.
At the Estée Lauder Counter: You are always welcome to stop by for a complimentary makeover or Two-Minute Touch-up. These services are free at every Estée Lauder Counter, every day, as part of our Signature Services. For more in-depth bridal consultations and makeovers, please note that each store has its own policy, based on a variety of factors including scheduling and availability. Therefore, it is always advisable to call the Estée Lauder Counter to inquire about whether the service is available and to set up an appointment well in advance of your special event. This will ensure that time is set aside for you and your Estée Lauder Beauty Advisor to have a one-to-one discussion about your individual makeup needs. Click here to visit our Store Locator.
CAN YOU SEND ME A CATALOGUE WITH ALL ESTÉE LAUDER PRODUCTS?
We're sorry, Estée Lauder does not currently produce a product catalog. However, if you would like to view the complete selection of Estée Lauder products or shop online, you may do so right here.
If you have questions about any of the Estée Lauder products you see, we invite you to contact us at +27104422972 or message us on WhatsApp.
Online Beauty Advisors can assist you in your product selections.
CAN I RETURN AN ONLINE PURCHASE TO A DEPARTMENT STORE?
Returns or exchanges for purchases made online may not be accepted for return or exchange at an Estée Lauder Counter. If for any reason you are not satisfied with your esteelauder.co.za purchase, contact our Customer Care Centre at +27104422972, and we will assist you.
To view our return and exchange policy, visit our Online Customer Service Center.
WHEN WILL I RECEIVE MY ORDER?
For information on a specific order you've already placed, click here for checking your order's status. Otherwise, read below for general details:
Standard Shipping
Orders shipped via Standard Shipping are delivered within 3-5 business days from the order's ship date. Most Standard orders are processed and shipped within 1-2 business days, depending on product availability. Please note: orders are shipped and delivered on business days only (Monday through Friday, except major holidays).
Express Shipping
Express shipping may be offered at specific periods and at a nominal fee: Orders delivered via Express Shipping will be delivered Next Business day from time of receiving the order, in all major urban centres if order is placed before 8am on that day. Different time lines may apply to outlying areas and will be advertised accordingly when this service is offered.
Please note: orders are shipped and delivered on business days only (Monday through Friday, except major holidays).
DO YOU ACCEPT INTERNATIONAL ORDERS?
We're sorry, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologise for any inconvenience.
IS IT SAFE TO USE MY CREDIT CARD?
Our security responsibilities
At Esteelauder.co.za, we understand how important security is to you. There however is no such thing as “perfect securtiy”. We have to compromise between increased levels of security and the convenience to you in transacting with us.
We will ensure that:
- we host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
- the information you give to us that is stored on or passes through our systems is protected. Encryption is used to protect the personal information you give us. This includes using your credit card on our website (see below).
- the links from our systems to systems under the control of third parties (for example our payment gateway) are secure.
- regular backups of data are performed to ensure it can be recovered in the case of a disaster.
- all access to our system is logged. If any unauthorised behavior should occur, this will assist us in identifying and resolving the issue.
- we take reasonable steps to secure your payment information and use a payment system that is sufficiently secure with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned.
Please note the following:
- The third parties whose systems we link to are responsible for the security of information while it is collected by, stored on or passing through the systems under their control. We will use all reasonable endeavours to ensure that our website and your information is not compromised. However, we cannot guarantee that no harmful code will enter our website (for example viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites (addressed below).
- If you experience a problem or loss that is caused by information you provided to us, your computer being compromised in some way or by something beyond our control, we cannot take responsibility for causing the problem. We will, however, do our best to help you if we can.
Your security responsibilities
You should:
- Install and activate appropriate security software on your computer. This should include anti-virus, anti-spyware and anti-spam software.
- Run regular scans of your computer for viruses.
- Update your security software to ensure you are always running the current version.
Other steps you should take to help protect your computer include:
Protecting your password
You should:
- Check your Internet browser’s security settings for ways to make your browsing more secure.
- Make sure that you have entered secure pages when filling in your credit card details. Look for a small yellow lock commonly seen at the bottom right of your browser and http changes to https on the address bar.
- Sign out after you have transacted electronically.
Credit card information
Transacting with us electronically is safe and secure. It is much the same as transacting in person face-to-face.
We do not get involved in any credit card transactions directly. All credit card transactions are handled or acquired for us via PayU Payment Solutions (PayU) who are the approved payment gateway for our bankers, Nedank. No credit card details are stored on our website. PayU uses the strictest form of encryption, namely a VeriSign Class 3 Extended Validation SSL digital certificate. You may go to http://www.payu.co.za to view their security certificate and privacy policy at www.payu.co.za/legal/privacy-policy.
All payers' credit card details are secured by secure sockets layer ("SSL") encryption whilst in transmission and reinforced through various encryption processes in order to provide protection for all sensitive payment information. We do not access any of the credit card details. These are encrypted and stored in Payu’s secure Payment Card Industry ("PCI") environment.
Once you begin the checkout process you will notice that the site URL will change from “http” to” https” and a small padlock will appear at the bottom of your screen. This is indicative of a secure Internet transaction, secured by our SSL digital certificate provided by Entrust.
Secure Socket Layer (SSL) encryption technology is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: www.netscape.com/security/techbriefs/ssl.html?cp=sciln In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:
PayU currently supports the Verified by Visa program and the MasterCard SecureCode program. You can still use your Visa or MasterCard credit card as payment for an Order, but we will not ask you to enter your Verified by Visa password or MasterCard SecureCode.
Phishing
You must only log in to your account from a page that begins with www.esteelauder.co.za
We will never ask you to confirm your username and password or other sensitive information by clicking on any links in an email. Be aware of 'phishing' attacks where criminals attempt to obtain your sensitive information by sending you an email, masquerading as an email from us, asking you to access your account or verify information via links in the email, or diverting you to a fake Estee Lauder website. Please report any suspected phishing attacks to us immediately to prevent any harm to you or other users.
Contact us
You must report any suspicious or unauthorised activity relating to your use of www.esteelauder.co.za by contacting us. This will help make www.esteelauder.co.za as secure as we can.
NOTE: We reserve the right to take whatever action we may deem necessary at any time to preserve the security and reliable operation of our system. You undertake not do (or permit anything to be done) that may compromise the system under our control.
WHAT IF I DON'T FEEL COMFORTABLE PROVIDING MY INFORMATION?
You may submit your order via telephone at 0800-39-00-11. Our customer service representatives are available on business days 9am to 4pm, excluding public holidays.
CAN ESTÉE LAUDER PROVIDE SAMPLES FOR MY CONFERENCE, SEMINAR, BRIDESMAIDS, OR PARTY, OR SO THAT I CAN TRY PRODUCTS BEFORE PURCHASING?
We're sorry, samples are not available for general distribution upon request. Periodically, sample offers are made to our registered members. We invite you to register with esteelauder.co.za today to begin enjoying all of the benefits of being a registered member.
Please click here to learn more and to sign up.
- Never share your password with anyone.
- Never send your password via email.
- Make your password as strong as possible.
- Internet Explorer 6.0 or higher
- Firefox 1.0.4 or higher
- Safari (MAC only)
Estée E-List Loyalty Program
What is the Estée E-List loyalty program?
The Estée E-List is your front row seat to the best in beauty. Hollywood may have its A-list, but when it comes to beauty, there’s only one list you want to be on: the Estée E-List. Receive instant access to e-xclusives and e-rresistibles. Accumulate points, unlock rewards and enjoy more e-mazing treats and experiences. And this is only the beginning….
How do I join the Estée E-List? Does it cost anything?
Who is eligible to join the Estée E-List?
The Estée E-List loyalty program is available to individuals who are legal residents of South Africa, at least 18 years old and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only but may be excluded from certain program benefits. Professionals are also excluded from the Program.
What am I agreeing to by joining the Estée E-List?
By becoming an Estée E-List loyalty member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by the terms of our Privacy Policy and by any changes or modifications we may make.
What terms govern the Estée E-List?
Please refer to the Estée E-List Terms & Conditions for the full list of program terms.
How does the Estée E-List work?
The Estée E-List is a loyalty program that rewards customers for purchasing Estée Lauder products and participating in certain brand experiences. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:
• Tier 1, Be Excited | 0 – 2999 points |
• Tier 2, Be Enthusiastic | 3000 – 7499 points |
• Tier 3, Be Envied | 7500 + points |
When you join, you’ll automatically be placed in Tier 1, Be Excited and be eligible for all the benefits Tier 1 members receive. Once you earn at least 3000 points, you’ll be automatically moved up to Tier 2, Be Enthusiastic. If you earn 7500 points or more, you’ll qualify for Tier 3, Be Envied.
Your status in a particular tier is valid for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Be Enthusiastic, during your first year, you’ll maintain Be Enthusiastic status during your second year. But, if you earn fewer than 3000 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Be Excited status on your second anniversary date.
The higher the tier, the better the benefits.
What benefits do members receive?
As a member, you earn points that determine your points benefits plus tier levels and tier benefits.
Points Benefits: At different point levels you will unlock rewards that can be used in conjunction with a purchase on esteelauder.co.za. These rewards are based on the number of points you have accumulated in a single year as listed below and are valid for one time redemption per year. You must redeem your unlocked rewards prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and unlocking new rewards. You may only redeem one points benefit reward per order. Points benefits cannot be combined with other site-wide promotional offers (e.g., other discounts, free sample offers, gift with purchase, delivery fees, free product offers, etc.).
• Free mini product of your choice within 2 options (valid with an online purchase after earning 1500 points in Tier 1 and available once per anniversary year).
• Free mini products of your choice within 3 options (valid with an online purchase after earning 3000 points in Tier 2 and available once per anniversary year).
• Free full-size product of your choice within 3 options (valid with an online purchase after earning 5000 points in Tier 2 and available once per anniversary year).
• Free full-size product of your choice within 3 options (valid with an online purchase after earning 7500 points in Tier 3 and available once per anniversary year).
• Free full-size product of your choice within 3 options (valid with an online purchase after earning 10000 points and available once per anniversary year).
• Free full-size product of your choice within 3 options (valid with an online purchase after earning 13000 points and available once per anniversary year).
Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on esteelauder.co.za. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year.
Tier 1, Be Excited: 0–2999 points
• 15% off on one online order and deluxe sample (one time only - within 60 days of the registration).
• Deluxe sample (one time only upon enrollment in Estée E-List Loyalty Program).
• Birthday gift: Double points valid for one online order within the month of your birth date (one per anniversary year).
Tier 2, Be Enthusiastic: 3000–7499 points
• 15% off on one online order and deluxe sample (one time only - within 60 days of the registration).
• Double point events (3 times a year)
• Birthday gift: Free 5 or 6-piece gift (valid once per anniversary year during the month of your birth date).
• Early access to launches (occasionally)
Tier 3, Be Envied: 7500 points and above
• 15% off on one online order and deluxe sample (one time only - within 60 days of the registration).
• Double point events (3 times a year)
• Early access to launches (occasionally)
• Birthday gift: Free 5 or 6-piece gift (valid once per anniversary year during the month of your birth date).
• Additional samples with every order (with each online purchase)
How do I earn points?
All points are pending until your order ships, at which time they are fully matured and capable of redemption.
To earn points, you must be enrolled in the Estée E-List and be signed into your account at the time of purchase. You can also earn points for past purchases made within 24 hours of the date you joined if you provided the email address associated with your online account at the time of the purchase. Estée E-List members receive 1 point for every 1 Rand (1) spent on eligible purchases on esteelauder.co.za. Eligible purchases include regular priced merchandise, services, and applicable tax fees and exclude applicable discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time.
Members will not receive points or benefits from purchases made at department stores, specialty stores or retail stores. Purchases not made on esteelauder.co.za are also not eligible for the Estée E-List.
Why have my points disappeared?
Points are valid for one year from your Estée E-List anniversary date. On your anniversary date each year, your points reset to zero and you start accumulating new points benefits and unlocking new rewards.
On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points accumulated in the prior year.
What is my Estée E-List anniversary date, and where can I find it?
This is the anniversary of the date when you enrolled in the Estée E-List loyalty program and occurs on a 12-month cycle. For example, if you joined the Estée E-List on November 15, 2021, your anniversary date would be November 15, 2022, and every November 15 of each year following.
Your anniversary date is shown in your Estée E-List loyalty account page.
Why is my current tier status not reflected by my current points?
In year one of your Estée E-List membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset after year one, your initial tier status for the year is determined by your points accumulated each prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.
How do I check my account status and track my points and tier online?
You can check your Estée E-List account status by visiting your account online at esteelauder.co.za where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully matured.
How long does it take for my purchases to accrue points to my account?
It may take up to 24-48 hours from the time your order ships for eligible purchases to post to your account. It may also take up to 7 days for points for other Estée E-List activities to post to your account.
What happens to my Estée E-List benefits and/or points if I return a product or if an order is cancelled?
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. Your tier (Be Excited, Be Enthusiastic, Be Envied) will remain the same.
If it is found that an order is obtained through fraudulent or other activity that violates the Estée E-List Terms & Conditions, those points and your tier status, if applicable, will also be reversed.
How do I get my benefits?
Your Estée E-List offers and rewards can be redeemed on esteelauder.co.za. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.
You must be logged in to your Estée E-List account to use your benefits.
How do I receive my Birthday Gift?
You can redeem your Birthday Gift on esteelauder.co.za which consists of :
• Be Excited: Double points
• Be Enthusiastic: Free 5 or 6-piece gift
• Be Envied: Free 5 or 6-piece gift
The purchase must be made during the month of the birth date and you must be logged into your Estée E-List account to redeem your Birthday Gift. There is a limit of one Birthday Gift per member per year, and Birthday Gifts cannot be transferred, delayed, exchanged or returned. Birthday Gifts cannot be combined with any E-List points benefits discount offers or free product rewards or with any other site-wide promotional offers (e.g., other discounts, gift with purchase, free product offers, etc.).
How do I get my Free products?
At 1500 through 13000 points, you are eligible for a Free mini or Full-Size product with a purchase on esteelauder.co.za. You can unlock this reward by logging into your E-List account online. To receive it, choose one of the eligible products on your Estée E-List account page and add it to your bag. If not used before your anniversary date, this offer will expire.
Can I return a product that I received as a free reward from the Estée E-List or exchange it for money?
No. Products received as a reward (e.g., free mini product, free full-size products, etc.) cannot be returned or exchanged for money or any other products or points.
Do my points and points benefits expire?
Yes. Points expire on your anniversary date, at which time they reset to zero.
Points benefits are available based on the number of points you have accumulated. They are valid for one time use on esteelauder.co.za, and they expire on your anniversary date.
Do my tier status and tier benefits expire?
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by your points earned in each prior year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Be Enthusiastic, during your first year, you’ll maintain Be Enthusiastic status during your second year. But, if you earn fewer than 3000 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Be Excited status on your second anniversary date.
Does my Estée E-List membership ever expire?
To keep your account active you must log in to your E-List account and make a purchase within 24 months. Membership will expire if a member is inactive for a period of 24 months or more.
Can the Estée E-List be terminated?
In accordance with applicable law, we may, in our sole discretion, cancel, modify, restrict or terminate the Estée E-List or any aspect or feature of this loyalty program at any time with reasonable prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits. If the Program is terminated, your rewards, benefits and/or points will automatically expire on the effective date of the termination of the Program and can no longer be used after that date.
Can my membership in the Estée E-List be terminated?
Estée Lauder in its sole discretion, and in accordance with applicable law can terminate any member for any reason including, but not limited to, any failure to comply with the Estée E-List Terms & Conditions and/or our website Terms & Conditions.
What happens to any rewards I have earned if my membership in the Estée E-List is terminated or expires?
If your membership is terminated or expires, points and benefits in your account will automatically terminate.
How do I terminate my Estée E-List membership if I no longer wish to participate?
If you decide you no longer want to be a part of the Estée E-List, you can opt-out in your account on https://www.esteelauder.co.za/ or contact Customer Service.
How do I update, modify or withdraw my account information?
You can update your information by visiting your account online at esteelauder.co.za. You have the right to access your personal information and the right to correct and/or update your personal information. For more information, see the Estée E-List Terms & Conditions and Estée Lauder Privacy Policy.
What do I do if I believe that a purchase or other Estée E-List activity was not properly credited to my account?
If you have questions related to your membership account, please contact Customer Service.
What do I do if I forget my password?
You can reset your password on esteelauder.co.za by selecting ‘Forgot My Password’ at the login page.
May I share my account and/or Estée E-List points and benefits with someone else?
No. Neither accounts nor Estée E-List points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.
Do my points and benefits have any cash value?
No. Points and benefits earned through the Estée E-List have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as an Estée E-List reward cannot be returned or exchanged for money or any other products or points.
Can my Estée E-List benefits ever change?
Yes. In accordance with applicable law, we reserve the right to change, with reasonable prior notice, Estée E-List benefits, how you achieve each Estée E-List tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Estée E-List activity.
Are there any limitations on the number of purchases or activities that are eligible for the Estée E-List and/or points and benefits?
In accordance with applicable law, we reserve the right to place limits on the number of purchases or activities that are eligible for the Estée E-List and/or for points and benefits, in any given time period or for the duration of the Estée E-List, and/or any combination thereof.
Are there any limitations on the number or types of benefits I may receive or earn in any given tier or at any given number/level of points?
In accordance with applicable law, we reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Estée E-List, and/or any combination thereof.
How do I manage my Estée Lauder email communications?
By enrolling in the Program, you will be automatically subscribed to receive and consent to receiving Program-related transactional emails.
You can also subscribe to receive Program marketing communications from Estée Lauder South Africa and Estée Lauder marketing emails by selecting the appropriate check box. You can opt-out at any time from marketing communications by following the instructions included in each communication, such as clicking on the unsubscribe link included in each email or by submitting a request through our Privacy Portal. However, by opting-out from marketing emails, transactional emails will still be sent to you as they relate to your membership in the Program.
Still have questions? For more information, please see the Estée E-List Terms & Conditions and Privacy Policy or contact Customer Service.