Email Us

Our telephone lines are currently closed as our Customer Service team is working from home. If you wish to get in touch, please reach out to us by email or live chat.

    1. What is your Question About?

    Address Change / Cancel Order
    For time sensitive requests such as order cancellations or address changes, please call at 0800 39 00 11 for assistance. For all other order related inquiries, please select from the below and provide order number, if available.
    Looking for a product that has been discontinued? Learn about Gone But Not Forgotten online or call our Corporate Headquarters and ask to speak with a Gone But Not Forgotten Representative at 1-800-216-7173 for further details.
    We know you care about what goes on your skin, and we do, too. And if your skin has known sensitivities to certain ingredients, it's even more important to know exactly what a formula contains. Kindly provide us with details on specific products or ingredients that interest you. Please note that there is a limit of 4 products/ingredients per inquiry. If you need immediate assistance (M-F, 11am - 5pm ), please call the Estee Lauder Consumer Care Center at 0800 39 00 11.

    2. What Can We Help You With?

    3. How Can We Contact You?

    * Required fields
    *
    *
    *
    *
    *
    *
    *
    *

    By submitting your information, you consent to the terms of our Privacy Policy.

    Thank You for Contacting Us

    Thank you for taking the time to email us at Estee Lauder Online.

    We wanted you to know that we have received your email and that your comments are important to us.

    A member of our Estee Lauder Online Customer Care team will review your inquiry and respond to you as soon as possible.

    Thank you for your interest in Estee Lauder.

    Estee Lauder
    Online Customer Care

    *Please note - For time sensitive requests, such as order cancellations or address changes, please call us toll-free at 0800 39 00 11 for immediate assistance.

    PLEASE NOTE: Your Internet Service Provider (ISP) or e-mail client may be using filters to block e-mail that may affect the receipt of e-mail from esteelauder.co.za. To be sure that our response reaches you, please consult the help section of your e- mail program or contact your ISP directly to see how to relax or remove the settings that filter or block e-mail. This will ensure that correspondence from esteelauder.co.za will be accepted. Additional Information is available in our FAQ section above. If you have further questions, please contact us at 0800 39 00 1.1

    FAQs

    Top