Orders

Order processing*

Please be advised that owing to exceptional order volume during key promotional periods such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 7 working days of the order date. Thereafter, delivery timescale is dependent on your location.

• Most orders are processed within 1 - 2 business days (processing time does not include weekend days or public holidays).
• Orders placed on Saturday and Sunday will be processed the following Monday, or the next business day if that Monday is a Public Holiday.
• We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the Republic of South Africa.

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Order Inquiries

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your esteelauder.co.za orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us within an hour of placing your order by emailing us at customerservice@za.esteelauder.com with the subject line “URGENT ORDER CANCELLATION”. We will do our best to accommodate your request.

Once an order is processing, we regret that it cannot be changed or cancelled. Once the order is processing, it will be dispatched and our standard returns policy applies.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• A duplicate order was placed.
• Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact esteelauder.co.za Customer Service at customerservice@za.esteelauder.com.

Maximum Purchase Policy

We must limit orders to four of any single item, with a maximum purchase value of ZAR 10,000 per customer. If you have any questions, please email us at customerservice@za.esteelauder.com and we will gladly assist.